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Customer Care Executive
Your Tasks
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• Take care assigned key accounts and keep an eye on customers’ demand for services |
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• Handle customer enquiries, requirements, feedback and complaints to deliver excellent customer service to customers and provide timely and accurate solutions via digital channels: email, and other communication channels. |
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• Act as the interface for customers and internal working partners in handling customers requirement |
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• Prepare statistical report and performance summaries |
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• Coordinate site visit for corporate clients |
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• Perform other ad hoc duties and projects when assigned |
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• Build good client relationship through proactive follow-up actions and supports with own and colleague’s clients |
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• On-job training will be provided |
Your Profile
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• Diploma holder or university graduate in any discipline |
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• 2-3 year or above related working experience, e-commerce logistic is preferred |
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• Excellent interpersonal, communication and listening skills (English/Cantonese/Mandarin) |
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• Good command of spoken and written English, Mandarin, and Cantonese; Japanese and/or Korean proficiency is preferred |
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• Independent and detail-oriented with positive attitude |
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• Strong problem-solving abilities and a customer-centric approach, with the capacity to handle multiple tasks efficiently in a fast-paced environment. |
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• Proficiency in MS Office and customer service software |
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• Immediate available is highly preferable |
About Asendia
Our mission is to excel in every interaction with our customers. Our values are trust, friendliness, ease of use and our commitment to sustainability.
Employee wellbeing and corporate social responsibility is at the heart of our core values. We wish to instil a strong culture of corporate social responsibility within every employee and hope to create a positive and productive environment where employees can thrive.
